Returns & Exchanges

At SimplyHair, we want you to love your locks, which is why we offer a 30-day return policy on all unopened and unused hair care products and extensions. To maintain hygiene standards, items must be in their original packaging with all security seals intact.

Return Process

• 1.
  Initiate Your Return

  Visit our online returns portal with your order number and email address to select the items you wish to send back.

• 2.
  Prepare Your Package

  Carefully pack your unused items in their original boxes to ensure they are protected during transit to our warehouse.

• 3.
  Ship It Back

  Print your prepaid shipping label from the portal and drop off the package at any authorized carrier location.

• 4.
  Receive Your Refund

  Once our quality control team inspects your return, a refund will be issued to your original payment method within 5-7 business days.